Returns and Refunds

TWK understands that Internet shopping is different from being able to pick-up and hold items the way you do in a conventional store. That is why we promise to provide the best products possible. However, if you are in any way unhappy with your purchase we will cheerfully exchange, refund or provide a credit for most things you would like to send back.

How to refund your products:
1. Let us know via email first.
2. Return your purchase within 30 days of purchase date.
3. Return in perfect condition, unused with all packaging nice and intact.
4. Return at your own expense and packaged up well (we recommend tracking/signature too).
5. Please let us know via email (just reply to your confirmation) what you would like to return, and we will email you your Return Authorisation Number, instructions and address.

Please note: any personalised items are not refundable.